Refund Policy

This Refund Policy explains how Cloudevix handles refund requests for digital software products and related services sold through our website.

1. Digital Product Nature

Cloudevix provides digital software products and related deliverables. Because access to digital products may be granted immediately after purchase, refund eligibility may be limited once delivery, access, download, activation, or account provisioning has occurred.

2. General Refund Rule

Refund requests may be considered if submitted within 7 days of purchase and only where the product has not been materially used, activated, deployed, or consumed beyond initial access review.

3. Non-Refundable Situations

• Change of mind after successful purchase and delivery.
• Failure to read product details or compatibility notes before purchase.
• Requests made after substantial use, deployment, or access to the delivered product.
• Issues caused by third-party hosting, infrastructure, or unsupported environments.
• Violations of our Terms of Service or suspected misuse of the product.

4. Duplicate or Unauthorized Charges

If you believe you were charged more than once for the same order, or you detect an unauthorized transaction, please contact us promptly so we can review the matter and, where appropriate, issue a correction or refund.

5. Review Process

Each refund request is reviewed individually. We may request basic order details, proof of purchase, and a short explanation of the issue before making a decision.

6. Processing Time

If a refund is approved, it will typically be processed back to the original payment method. Final timing may depend on the payment provider or card issuer.

7. Contact

To request a refund review, please contact: hello@cloudevix.com